I recommend this company without reservation.
We purchased a quartz countertop and sink from Affinity in February and an install date was given the day of purchase. One day before the install date we were informed that instead of one seam, they would have to do two seams in the countertop. The day of the install we were called again (by Kyle) to let us know the sink was cracked during shipping, but they would still be bringing the countertop and the sink would be delayed one day. One week passes, meanwhile we have no kitchen sink, and after numerous calls to the office they finally get out and install the sink and counter. Once installed, the seam is an entirely different color and looks like they cut the quartz with a dull blade or something – sparkling white quartz countertop with a yellow adhesive in the seam. They have since been out two more times to “fix” the issue and it looks exactly the same. The last person I spoke to, Moe, said he would come out personally and inspect and get back to me the next day – that was three weeks ago. I called again and spoke to the woman in the office who told me that she would personally see that I get a call back the next day and I have heard nothing.
I would highly recommend going elsewhere for your countertop needs. While they may have great product, their customer service is the worst I’ve ever experienced.
Worst experience ever – take your money elsewhere!
Total disregard for customer service and accountability for actions. Ignored all messages, didn't follow through with their agreement. Planning litigation to resolve. Absolutely would never recommend.
The 2 men that installed my countertops were very professional and did am extremely good job. Every countertop is level and beautiful. My home is 100 plus years old and a challenge with uneven walls etc. Camristone installers met every challenge and I could not be more pleased with this well done job.
Camristone International Inc is a US Home Goods Store based in Wanatah, Indiana. Camristone International Inc is located at 10525 US-30 #12, Wanatah, IN 46390, USA.
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