Worst experience ever – take your money elsewhere!
I would highly recommend going elsewhere for your countertop needs. While they may have great product, their customer service is the worst I’ve ever experienced.
Total disregard for customer service and accountability for actions - Ignored all messages, didn't follow through with their agreement - Pursuing litigation to resolve. Absolutely would never recommend.
We purchased a quartz countertop and sink from Affinity in February and an install date was given the day of purchase. One day before the install date we were informed that instead of one seam, they would have to do two seams in the countertop. The day of the install we were called again (by Kyle) to let us know the sink was cracked during shipping, but they would still be bringing the countertop and the sink would be delayed one day. One week passes, meanwhile we have no kitchen sink, and after numerous calls to the office they finally get out and install the sink and counter. Once installed, the seam is an entirely different color and looks like they cut the quartz with a dull blade or something – sparkling white quartz countertop with a yellow adhesive in the seam. They have since been out two more times to “fix” the issue and it looks exactly the same. The last person I spoke to, Moe, said he would come out personally and inspect and get back to me the next day – that was three weeks ago. I called again and spoke to the woman in the office who told me that she would personally see that I get a call back the next day and I have heard nothing.
Affinity Granite Marble is a US Home Goods Store based in Wanatah, Indiana. Affinity Granite Marble is located at 10525 US-30, Wanatah, IN 46390, USA.
Please contact with Affinity Granite Marble using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Affinity Granite Marble opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.